This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
WHAT ARE COOKIES?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with GDPR. Further, by providing telephone, and email details, you consent to Arcadia Home & Living Ltd contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at [email protected]
INFORMATION COLLECTION AND USE
HOW DO WE COLLECT INFORMATION?
Arcadia Home & Living Ltd collects information in two possible ways:
When you directly give it to us (“Directly Provided Data”)
When you provide your details on our site to communicate communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
HOW LONG DO WE KEEP YOUR DATA FOR?
Arcadia Home & Living Ltd will not retain your personal information longer than necessary. We will hold onto the information you provided as needed to be able to provide any services requested by you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, after it is no longer needed to provide the services to you.
Arcadia Home & Living Ltd will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.
CHOOSING HOW WE USE YOUR DATA
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to Arcadia Home & Living Ltd by contacting us at [email protected] Our security procedures mean that we may request proof of identity before we reveal information, including your e- mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible.
You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at [email protected]
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.
By entering and/or using this website you agree to abide by the terms and conditions of use thereof, as set out here or as may be modified by us from time to time. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Although we will do our best to ensure the accuracy of all the information within the website, we shall not be liable for any damages of any kind resulting from the use of this website.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Arcadia Home & Living Ltd
Heath Barn, Norwich Road, Fakenham,
Norfolk, NR21 8LZ.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.
Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identifying contributors), as the authors of contact on our site, must always be acknowledged.
You must not use any part of the content of our site for commercial purposes without obtaining a licence to do so from us or or licensors.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial - of - service attack or a distributed denial - of - service attack. We will report any such breach to the relevant law enforcement authorities and we will co - operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of the content on our site other than that set out above, please contact us.
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contacts of those sites or resources.